Refunds and returns policy is very simple. I hope you like your jewellery but if for any reason you don’t,  please return it to me within 30 days of receipt to:

  • Helen Quenet
  • 6 Pleasant Rise
  • Hatfield
  • Herts
  • AL9 5DS.

Please send it by Signed for postage because this makes sure its return is tracked. If the value is over £60 then Special Delivery is recommended because otherwise it will not be insured.

As soon as I receive it back I will refund your account. Please make sure there is some identification on the package as to who it has come from.

I guarantee all my jewellery for 6 months from date of posting to customer.

You might also find the information on my FAQ’s page useful.