stonesandsilver.co.uk logo

 

index sitemap advanced

 

StonesandSilver.co.uk, Unusual Silver and Semi Precious Stone Jewellery. Birthstone Jewellery Specialists.

View Basket

 

Frequently asked questions for Stonesandsilver.co.uk FAQs

 

Q. Is it Safe to Order Online From You?

Absolutely! I am the owner of the business and I will be the one handling your order personally. I take great care at all stages of the shopping process to give great customer service. I am also externally accredited by Safebuy. SafeBuy is the leading Consumer Assurance Scheme for online retailers. Click on the logo for more information. You can see my reviews on Amazon and if you click the Safebuy logo with stars.


Q: Why do you prefer me to e-mail rather than telephone you?


A: I am a single person business and I work from home, e-mails help me with time management as I can't be answering the phone and soldering at the same time! By using e-mail I can answer your questions when it is convenient for me. When you order anything from me you will get full contact details and I always reply quickly to my e-mails (even when I am on holiday!).

Q: Can you make up jewellery to different specifications?

A: Yes, please ask me for a quote. I'm always happy to make designs in your birthstone(s) or for a particular anniversary etc. Just ask for a no obligation quote. But please bear in mind stones may sometimes be unavailable or a lot more costly than those already made up.
You can see some examples of work I have done in the past over on www.helenquenet.co.uk.

Q: How soon do you deliver jewellery?

A: Normally (apart from during holiday periods when the date of return will be clear on the site) items will be sent out the next day by Royal Mail Special Delivery Next Day Service,or first class signed for delivery or if Overseas by International Signed for.
The website should always be up to date on whether items are in stock or not. If for some reason you order and an item is not in stock I will contact you as soon as I can. It may be possible to have a similar item made up if you would like, otherwise I will refund your money.

Q: I'm having problems using the site what do I do?

A: Please contact me by e-mail: helen@stonesandsilver.co.uk

Q: What types of payment do you take?

A: I use Paypal, Amazon payments, as well as cheques/bank transfers and postal orders, so hopefully there is one payment method you trust there :) I use the very well respected and highly secure Romancart software gateway for payments on the website.

Q: If I order from you what about my privacy?

A: At no time will I ever disclose your personal details (including your credit card details which I do not store) to another company, individual or website. It's just not something I would ever do. For more details of my privacy policy look here.

Q: Do you offer a guarantee?

A: I am so confident that the jewellery I make and sell is of very high quality (and that you will love it!), that at any time during the first 6 MONTHS of you buying an item from me you can return it to me (in as new condition) and I will refund the money you paid for it. The only exception to this, is for chains and thongs, which because of wear and tear issues are not covered by the guarantee, although I am usually able to repair chains for you. There's no catch and no quibble. I would ask that before you order anything, you check the sizes given with a ruler and make sure that these are what you are hoping for. Check your ring size and the thickness of any chains before you order, one of the most common problems I encounter is "wishful thinking", hoping that something is bigger than it actually is, I always give accurate sizes on the site. The legal Terms and Conditions are here.

 

Q: How do I go about returning items?
If an item requires changing or is faulty or you don't like it please e-mail me to let me know BEFORE you send it back. It is important all returns are sent by Recorded/signed for delivery to ensure I know they have been posted and if they go missing they are trackable. For more details please check my Terms and Conditions page.

Q: Do you do jewellery repairs

A: Yes for silver jewellery but not for gold or other metals. I can also remodel/recycle jewellery for you. Please e-mail me.