StonesandSilver Frequently Asked Questions (FAQs)
Q: Why do you prefer people to contact you by e-mail rather than phone?
A: I am a single person business and I work from home. I frequently spend lots of time with very dirty hands from polishing silver etc, so stopping to answer the phone is not an option. By using e-mail I can answer questions when it is convenient for me and I endeavour to answer questions very quickly. When you order from me you will get good customer service! Look at my reviews!
Q: Can you make up jewellery to different specifications?
A: Yes, please ask me for a quote. I'm always happy to make designs in your birthstone(s) or for a particular anniversary etc. Just ask for a no obligation quote. I am however very busy so can't always find time to make custom jewellery.
You can see some examples of work I have done in the past over on www.helenquenet.co.uk.
Q: How soon do you deliver jewellery?
A: Normally (apart from during holiday periods when the date of return will be clear on the site) items will be sent out the next day by Royal Mail Special Delivery Next Day Service,or first class recorded delivery.
The website should always be up to date on whether items are in stock or not. If for some reason you order and an item is not in stock I will contact you as soon as I can. It may be possible to have a similar item made up if you would like.
Q: I'm having problems using the site what do I do?
A: Please contact me by e-mail: firstname.lastname@example.org
Q: Will you accept payment by Cheque/postal order.
A: I do prefer using Paypal/Amazon and Bank Transfer because it is much quicker for the buyer and easier for me! It is also a VERY secure way to use your credit card on the net. However if you don't trust Paypal or Amazon and want to pay by Cheque then please contact me, tell me which item you want, I'll send you my address and I will put the item aside until your Cheque clears and I can send it out.
Q: If I order from you what about my privacy?
A: At no time will I ever disclose your personal details to another company, individual or website. It's just not something I would ever do.
Q: Do you offer a guarantee?
A: I am so confident that the jewellery I make and sell is of very high quality (and that you will love it!), that at any time during the first 6 MONTHS of you buying an item from me you can return it to me (in as new condition) and I will refund the money you paid for it (excluding postage costs). The only exception to this is for chains and thongs which because of wear and tear issues are not covered by the guarantee. There's no catch and no quibble.
If an item requires changing or is faulty please e-mail me to let me know BEFORE you send it back.
Q: Do you do jewellery repairs
A: Yes for silver jewellery but not for gold or other metals. I can also remodel/recycle jewellery for you. Email me to discuss.